Practicing law isn’t easy, and neither is staying organized on top of all the work you have to put in as a high performing attorney. One of the most frustrating distractions is having to take a client call that has nothing do with what you are working on, taking your valuable attention away from more important issues.
According to the 2017 Legal Trends Report from Clio, 30 percent of lawyers report being interrupted 6-10 times per day. Further research shows that on average it takes 23 minutes to get back on task. You can’t afford to lose billable hours on low priority tasks.
The solution? Hire a virtual legal receptionist. You can save time, money, and resources by growing your team and getting a reception specialist to handle the crucial details of scheduling and qualifying leads.
MAKE THE RIGHT FIRST IMPRESSION
Your current and potential clients want a live voice on the other end of the phone. Endless voicemails and phone trees will spell out frustration for callers; 67% of surveyed customers said they choose a law firm if they promptly answer the first call or email. Having a live voice answer their questions, anticipate their needs, and get them the information they need makes a world of difference for customer experience.
With this in mind, the obvious solution is to hire a receptionist. However, an in-house receptionist can cost over $50,000 a year after salary, benefits, bonuses and time off.
Not only that, but your clients will be contacting you at all times with high profile cases that need immediate attention, outside of regular business hours.
More than just an answering service, a virtual receptionist can offer 24-7-365 support, appointment scheduling, lead qualification and CRM integration. Your calls will be handled by a live voice that is indistinguishable from an in-house receptionist, and your clients will be able to reach you anytime, anywhere.
This might seem obvious, but strong organizational skills are a key trait necessary for legal receptionists. Since you’re dealing with multiple clients, scheduling, and lots and lots of paperwork, you need a virtual receptionist who can keep up.
Career Trend says, “Not having the proper organizational skills puts you at danger for losing documents, misplacing valuable client contact information, forgetting about meetings, and miscalculating your appointments.” That’s the last thing you need when heading in court.
When using a virtual receptionist, multiple team members are trained on the details of your account. Using verticalized training systems ensures that that every one of your calls goes to a virtual receptionist who has been extensively trained in legal jargon. Answer 1 is a virtual receptionist firm in Phoenix, Arizona, that answers calls for
thousands of lawyers across the country every day. Our virtual receptionists offer top quality answering, scheduling, and technology integration services, and we’re ready to do the same for your firm.
“If you’re an attorney and you don’t have an assistant that answers your phone 24/7, I guarantee you are losing potential clients,” says Stephen Shepard, an attorney based in Maryland. “A missed call could cost your firm a lot since that caller will likely just call the next attorney on the list…Answer 1 has helped my business tremendously by answering my missed calls properly and getting me the information I need. ”
As a lawyer, you’re going to face unique challenges. Answer 1’s dedicated legal receptionist team is the solution.We want to be the professional voice answering your clients needs, winning you new clients and keeping you free from unnecessary interruptions.